Our treatment room is in Newport, South Wales - NP19.

This really depends on how much you use. Our products contain lots of natural ingredients, so a little goes a VERY long way. On average our products will last you 3-4 months.

Our products and treatments are suitable for most skin types, particularly skin that feels drier, more delicate or in need of extra care. As with all skincare, we recommend a patch test before first use - massage a little of the product behind your ear and leave for 48 hours.

Apply a few drops to clean skin and massage gently using your hands or a Gua sha tool. Use morning and evening as part of your skincare ritual and wash away with our cleanser. You can follow us on Instagram HERE for free massage and yoga techniques.

PRODUCTS - If using our full range twice a day, you should FEEL a difference within a day or two. You should start to SEE a difference after 3 weeks.

Consistency is key - your skin may react when you change products. Please don't be put off by this - it's just your skin adapting to the change, which can sometimes take a few weeks to settle.

TREATMENTS - Most of our clients see results instantly - less puffiness and more glow. For best results we recommend a course of treatments and ongoing maintenance.

To enhance your results, FREE yoga and massage tutorials are available on our Instagram site - @hernewchapterskincare.

Yes - all our products may be used carefully around your eye area, avoiding direct contact with the eyes.

This is perfectly normal - it's the Jojoba. Jojoba oil is actually a liquid wax which if stored in a colder environment, can solidify. If this happens, just place it in a warmer room and the wax will melt back into a liquid.

We use as many natural products as possible. However we are performance driven and want to give you the very best results. Our formulations are created using carefully selected natural oils and ingredients, chosen for their skin-supporting properties.

We don't believe animals should ever be harmed. Our products will ALWAYS be cruelty-free.

Most of our products are vegan friendly, however please check the product description for the particular item to be sure.

Absolutely! All our products are assessed for safety, supported by a Cosmetic Product Safety Report (CPSR) and notified via the UK SCPN before sale.

Currently we ship only within the UK. Orders are often dispatched the same day or within 3 working days. Delivery times can vary by location.

Due to hygiene reasons, we cannot accept returns on opened skincare products. Please refer to our returns policy for full details.

No. Our products are cosmetic and intended to support skin care routines, not to diagnose or treat medical conditions.