Privacy Policy

Last updated: January 2026

Her Next Chapter (“we”, “us”, “our”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use and protect your personal data when you visit our website, purchase our products, contact us or sign up to our mailing list.

1. Who We Are

Her Next Chapter Skincare LTD
Julians Reen Close - Newport - NP19 4UG
Email: [email protected]

We are the data controller responsible for your personal data under the UK General Data Protection Regulation (UK GDPR).

2. What Personal Data We Collect

We may collect and process the following personal data:

Name

Email address

Postal address (for orders and delivery)

Order and purchase history

Payment information (processed securely by third-party payment providers)

Communication preferences

Any information you provide when contacting us

Website usage data (via cookies and analytics)

3. How We Use Your Data

We use your personal data to:

Process and fulfil orders

Communicate with you about your purchases

Respond to enquiries or customer service requests

Send marketing emails where you have given consent

Improve our website, products and services

Comply with legal and regulatory obligations

We will only use your data where we have a lawful basis to do so.

4. Marketing Communications

If you choose to join our mailing list, we will send you occasional emails with updates, product news and self-care inspiration.

You can withdraw your consent at any time by clicking the unsubscribe link in our emails or by contacting us directly.

5. Lawful Basis for Processing

We process personal data under the following lawful bases:

Performance of a contract (e.g. fulfilling your order)

Consent (e.g. marketing emails)

Legal obligation (e.g. record keeping)

Legitimate interests (e.g. improving our services)

6. Sharing Your Data

We only share your personal data with trusted third parties where necessary, including:

Payment processors

Delivery and fulfilment providers

Website hosting and email marketing platforms

Professional advisers (e.g. accountants or regulatory consultants)

All third parties are required to respect the security of your data and process it in accordance with the law.

7. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including legal, accounting and regulatory requirements.

8. Your Rights

Under UK GDPR, you have the right to:

Access your personal data

Request correction of inaccurate data

Request erasure of your data

Object to or restrict processing

Withdraw consent at any time

Request data portability

Lodge a complaint with the Information Commissioner’s Office (ICO)

To exercise your rights, please contact us using the details above.

9. Cookies

Our website uses cookies to improve your browsing experience and analyse website traffic. You can manage or disable cookies through your browser settings.

10. Data Security

We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss or misuse.

11. Third-Party Links

Our website may contain links to third-party websites and social media platforms. We are not responsible for the privacy practices or content of those sites.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.